Frustrating

I consider myself a computer savy person, but this platform is making me question my s****s as apparently I am unable to manage a simple login. From not being able to identify my password, to limiting my options of country residence to China, (I live in the US). Rest password and never receive an email with the reset until contacting their customer service. Then when finally I thin I will reset the password, I get yet another error: Token verification failed? This by far the most challenging visa application I ever tried, would rather do a line on a consulate for 5 hours...