Failure to pay refund as per set policy (30) days

I submitted a refund application on 11 of November 2015 at the Pretoria Branch and was told that they have a 30 day turnaround according to the VFS policy but till today I have sent out numerous email communication requesting feedback to no avail. It really boggles mind why the so called international organisation and those in authority can carry on business with so much disregard for the people who put you in business aswell as complaints being continuously posted on this blog for their pathetic service. I want my R1350 rand back from you bunch of unprofessionals. I have supp**** all the documentation and what the **** is the delay.<br>