vK
venkata K

1 reviews | Active since Oct 2016

18 Oct 2016, 10:56

FAILURE TO PAY A REFUND WITHIN PROMISED TIMELINE

<p>It has been more than 30 days since I submitted my refund claim form at the VFS Global office in Rivonia, Johannesburg. It was stated on the form that the claim would take up to 30 days to be processed but the promised time has lapsed and still have not received my refund amounting to R1525 into my account.</p>

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Replies (2)
VFS Global
VFS Global's reply18 Oct 2016, 11:47
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback.

We have sent an email through the *** requesting additional information in order to resolve your complaint and you are requested to revert on the same.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply27 Dec 2016, 07:33
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global