Failed Online Transaction Service has been Charged

What is suppose to be a Priority Pay service turned in to a very bad experience with VFS Global.<br> I needed to expedite my visa processing (incuding my Family) to the UK and availed of their Priority Service, paying online using my credit card. It seems that whatever card I try and attemps I made, I was not able to checkout my transaction. It all comes back as unsuccessful as per their website. This transaction is still present in the transaction checkout ready to be confirmed.<br> <br> When we went for our appointment, we were even asked if we went to pay by Cash and avail of their service. I only opted for the Courier service worth 500PHP x 4 = 2000PHP and informed them I cannot pay for the Priority service worth 7000PHP each as i have not informed my third party agent on this. <br> <br> Later to my surprise, the unsuccessful transactions were charged and posted to my credit card - worth 30000PHP x 6 times for both my Citibank and Maybank credit cards. I try to reach out to the feedback email provided to me and posted refund inquiry/complains but my email bounced and I got a reply for the other mail saying their no longer process response for email inqury, Lousy customer service and help line!