Failed attempts on getting VFS assistance

I registered on the VFS system on behalf of a minor who is applying for a study permit. I filled out the online application and the amount of R900 was paid Thursday 3rd of March 2016 using the deposit slip generated by the system. It has been 3 weeks since depositing the money and I still can't click on the option of scheduling an appointment. I called the help centre countless times and exchanged countless emails with Dikonelo Motsapi (Deputy Manager - Quality Assurance) and the help center since 11 March and the issue has not been resolved. I am not getting any assistance or any explanation as to what the problem is. I am beyond frustrated.