Extremely bad Service from VFS GLOBAL on ZEP permits, not the first time.

VFS Global is failing to rectify my query since the 19th of september today its the 25th October, and deadline to submit applications is 31st november. every time i get a new consultant who asks for my details and says they are working on it. when i follow up you get another one who ask for details again to start all over again. i have given my details telephonic ally i do not know how many times for the past 5 weeks and done it through emails as well. i have very long correspondences which confirms this. recently i spoke to Portia from the queries department and she promised to work on it. but now i have been emailing her she never responds at all. and some one else called me to ask for my details again. their supervisor is always in copy Violet Jaure. but they never come back to me at all. i have to wait and wait when you call their call centre the consultants tells you they are not allowed to transfer calls to the specific persons you want to talk to. how do we deal with this, yet home affairs says these are the agencies to communicate with.