Extremely Bad service

<p>I really do not understand what the point of the 15 minute booking period is for. I made my appointment and was made to wait for about 2 hours in the que and the lady who assisted me in the end did not even seem to care and told me that was the norm. I wonder what the point is of making the appointments if VFS Cape Town cannot honour the appointment times. </p> <p> </p> <p>Come refund time ! I was made to wait in the downstairs Foyer for more than hour until I had the leave the so called refund confirmation form behind as no one showed up after collecting the forms. VFS do not seem to value other peoples time and they still have to learn the principles of customer service. I think when you are the only provider of a service and people have no alternative then you can most certianly bully and mistreat people. </p> <p>The payment and booking process are simple and are completed online, and once that is completed then the circus begins. I was amazed at the level of service that we actually paid for. Still dont know whether I will get my refund or not , but if it means waiting for it and going through such a process ot get it back I guess it makes sense they want to keep it anyway, Id rather they keep the refund than be mistreated like that. </p>