Extreemely poor service

I am extreemly angry and hihly disappointed in the manner in which this VFS global ( South Africa) handles this ZEP application process. Firtly they say they will commence with the process on 15/9/2017 but the system did not work for the rest of the day and only started working around 5pm. When it did they gave 3 options for payment but only two worked. When you do online payment they says it reflects immediately on their side and you will be able to book an appointment. I made the payment on 22/9/2017 at 08h30 am 5 f=days now still pending. when you call the call centre ********** you get told please wait. Escalated the matter to the supervisor Bradley, Martha and to apparently the VFS Expert Nohlahla but yet they all can not help. WHAT A PATHETIC SERVICE THIS COMPANY RENDERS AFTER PAYING THEM R1 090. WHAT A WASTE.

I AM SO DISGUSTED WITH THESE PEOPLE!!