Duplicate Payment – No Refund or Response from VFS Global

Duplicate Payment – No Refund or Response from VFS Global

We were charged three times for two appointment bookings due to a VFS system error while paying for our staff's permits applications.

We submitted all required documents — refund form, proof of payments, and credit card statement showing the duplicate charge — yet no refund or proper response has been received from Cro Dhasa or Douglas since June 2025!

This lack of accountability and follow-up is extremely disappointing. I expect immediate resolution and refund for the duplicate payment.