Domestic Tensions due to VFS Global Online Payment System

I would like to get assistance from the pain and suffering that I have experienced due to the VFS system. My domestic helper asked me to assist her with her Lesotho Exemption Permit application. On 4 March 2024, I logged into the VFS Global website and followed all the prompts to complete the application process. Upon reaching the payment page, I realized that there was an option to pay via card and I thought it would be easier and immediate. The system stated that I would receive an appointment documents as soon as I have paid, there was also a pop-up on the screen which said that if I am not redirected to the appointment screen after paying, I should log out and log in after an hour. After the amount was paid via my card, the system just hung and I was not directed to the appointment page. I then called my bank where they told me that the money has gone off my account. Ever since then, I have been checking every day to see if the system will take me to the appointment page. 8 days after I had app**** and paid, on the 12th of March 2024, I sent my helper to the Pretoria Branch with the proof of payment and the print out of the error message from the screen in order for her to get assistance with the her application. I also gave her additional money for her to pay for the service again as I thought it would be better for me to claim for a refund later than cause unnecessary delays in her permit application. When she came back she told me that Home Affairs Officials indicated that she should wait a minimum of a month to 2 months because I paid using a card. When she tried to pay again at the venue or nearby bank, she was told that she can’t pay twice, she would have to wait that two months. I am now having high levels of domestic tension in my household because my helper perceives me as an evil irresponsible employer who has sabotaged her by using a payment method which has ruined her chances of concluding the process as early as she has started it. She informed me that even people who were doing walk-ins were assisted better than her on the day. I am sitting here frustrated because I don’t know why VFS Global is misleading people on their website by giving them an impression that the online card payment system works in real time. I need urgent help from VFS Global and Home Affairs in this regard. I am in possession of the proof of payment and the screenshot from the system. I can’t be turned into a ***** because of your malfunctioning systems.