Dissapointed

Im so dissapointed in the service received.. on the 24March i made use of ur service and paid online, however your system debited the payment twice and yet i was unable to book an appointment. I called on the 25March and spoke with Anza who advised you will do the allocation of payment in.order to make the booking, he advised that he unable to refund the payment but when we go in for the booking appointment i need to ask for the Manager and he will do the refund, i must just take both proof of payments.. When we went in for the appointment, the manager advised that they dont do payments at VFS i need to complete the refund form and sent to Credit refund.. its so frustrated to get incorrect information to.be sent from.pillar to post..i sent all the docuemnts on the 25March and till date have not received feedback, i emailed twice and still nothing.