Dissapointed

I fail to understand why a person must always log complaints to be treated fairly.. we always seem yo have a problem with VFS cape town or DHA.. my husband went and apply for a tourist visa on the 6/05 and the 7/05 he received his rejection letter of which he only have 10days 2 appeal.. we did the appeal and paid R1479 and when we went to VFS today for our appointment, your rude manager Dymian refused to assist us.. we advised him that the passport is with VFS for the tourist and we had to proof of receipt with tracking nmbrs and all but he did not bother at all, was so very rude.. I want to know when a client have to come for an appeal and the passport has been taken for application reasons what the applicant should so as he/she only have limited time 2 appeal and does not have control when the passport will be returned.. why have proof of all details and people are being sent away for appeals.. whose money are being wasted here.. 10 DAYS TODAY FOR APPEAL AND ALL DISSAPEAR RIGHT INFRONT OF US BY YOUR RUDE MANAGER AT VFS. i want this 2 be looked at and advise what an applicant should have done in q case that the passport is with VFS for visa purposes and the applicant have the receipt that he app**** for a visa before his rejection letter was issued and was given on an expired passport.. if i do not get satisfactory feedback, i will take this further cause i will not leave it just like this.. i have all valid proof and will make sure i use it