DISSAPOINTED

i logged a complain on the 28/02/2018 and was advised that someone will get back to me in 2 days, that 2 days past and i logged another complain of which it said it was escalated..On the 08/03/2018 i logged again and you decided not to respond to my complaint. I fail to understand how this can take up to 8 business days to help.. Your tracker is still giving me that stupid response. this is clearly not serious to you cause not once did someone call or email me to say that they still busy or whatever they " trying" to achieve. This is seriously poor service and i will take this further if i don't receive a response asap. This have been dragging for to long and its time to take action.