Disappointing VFS

I am submitting an application for visa. Upon submitting the application, an employee of VFS told me that there was a missing document which was not on the list required documents (notarial form).

I was informed that I would have to do the refund and the online application again. As advised, I completed the online application again, paid another full fee of R 1 535 and submitted a refund request on the initial fee. VFS responded that a penalty of R850 should be deducted.

There is nothing within their regulations that states that this type of refund should be penalised to this extent.

Also, it seems extremely unfair for a consumer to be penalised an administration fee that is more than half of the original fee.

I have received a previous standard refund from VFS when the same issue occurred. At that time I only paid a penalty of R250. Now the issue is the same and VFS want to claim a penalty of R850.

We want to #WIN this case.