Difficulty scheduling ZEP appointment date ticket no. 27170

Hi All

Theere is correspondence I have had with ZEP help line and call Centre but nothing has been solved yet. This query I have raised since Oct 4 2017.

I informed the ZEP call center , helpline and query dept that I made a payment online and its reflecting but I cant schedule an appointment date though system says 'Payment successful, proceed to schedule appointment. Problem is each time I click on schedule appointment date button, nothing happens at all, page remains like that, no dates showing. a call centre agent has attempted once to have me re-set the password but it did not work and informed me that he will escalate it to systems dept.

Kindly note that this has been a huge inconvenience to me as I need to submit my application but cant do so as I have no appointment date.

There is a deadline of which I am afraid if this is not sorted soon I might fail to make it. I also am employed where I travel quiet extensively and would appreciate if I know my submission date now so that I can make necessary arrangements. Your assistance would be highly appreciated.