Diabolical Customer Service

VFS Global is now the company I have to deal with to process my permanent Visa application. I have used their website on many occasions as they are constantly changing the requirements and have no point of authority or accountability. The lunatics are running the asylum.<br> Latest is I go to file for my permanent ID and am told that not only do I need a police check from SA but also from my country of origin even though I have not lived there in over 5 years. So I apply and wait for my police check which takes 2 months. I then go the VFS website and cannot book a meeting. I now have to book a new meeting and pay all over again and then claim a refund which the website says I will now only get R850 not R1350 back. But the website will not accept payment using a credit card or debit card only by going into a standard bank and paying over the counter and wait 3 days for it to reflect against my application. I hope their system does not change again during the 3 day wait. The advice given every time is different from the previous official. No one has a clear understanding of what to do.