Danish visa & service fee

<p style="background-color: #ffffff; color: #555555;">This morning I had my appointment at Cherry Lane. The lady that was helping me did not listen to what I was saying and did not read my application form properly. She said the whole time my application is late for the Danish visa. I only have be in Copenhagen on the 11th of June. I am traveling via another country. That is next week but I told her, it is my problem and can change the flight if needed.</p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">I went to the Danish Emb***y in Hatfield, so I can have clearance on how to proceed. They listened and could not help me.</p> <p style="background-color: #ffffff; color: #555555;"> </p> <p style="background-color: #ffffff; color: #555555;">I paid the money for the visa on Saturday, CASH, in to the bank account of VFS GLOBAL. When I returned to Cherry Lane I spoke to the manager. He informed me that I have to wait 30 days before I get my money back. </p> <p style="background-color: #ffffff; color: #555555;">The system of the Danish Emb***y Is globally off. There is no ***istance to make a process easier. I do not understand why we have to weight 30 days to get your money back. I am very upset with the whole procedure. I am very upset and then the manager at VFS got ****y with me and throwing policies and procedures in my face and no solution or any empathy to what is happening. I paid the money in cash and he told me, this is not a bank. Do I have a tree on my back that is growing money Il told him. He should be emphathatic to the clients and take you one side the resolve the matter, and not in the corridor where everyone could see that I was crying. </p>