Customer not Cattle

I've visited VFS Pretoria 4 times now. Staff are high on the power trip of being able to control and manipulate vanurable desperate people who are just trying to get things right. After a mad rush to get there (they only open for NZ on monday wednesday and friday 8-12!!!????) I was intimidated by the security insisting I list "what's in your bag"... and rolling of eyes and sighing from them just to get a ticket. Then the lady who was assigned to VALIDATE my passport had a whole opinion on what type of visa I had app**** for and how in her opinion I had done it wrong despite my paying hundreds of thousands to a REAL agent (she is not an adviser, her job is to scan the passport and allocate it a number ONLY). The whole process is stressful enough why must i sit through a judgement by a teller? Oh and I forgot the R1000 in "penalty" I had to pay this last time because I hadn't made an appointment. I didn't know that I needed to and the time before I hadn't needed an appointment or even asked. Oh and twice when I was turned away due to them being "closed" (2:30pm on a monday) NO ONE mentioned anything about an appointment. VFS Global have taken alot of my money for this service yet you are treated like cattle. I am a customer who pays your salary. You should be greatful that we are there, and treated as customers. You are not doing us a favour.