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tN
trevor N

1 reviews | Active since May 2018

25 May 2018, 12:58

could not give a F****

I app**** for a croatian visa on the 8 May.

When I called on the 25 May to find out where it is and i was leaving on the 3 June the responce I got from the call center agent was "Just Postpon your trip" Not only that, but the staff clearly dont know what is going on as some say 15 calandar days and other say 15 working days!!!

With an attatude like that i wont be using them again.

VSF Global shame on you!!!

0
Replies (3)
VFS Global
VFS Global's reply25 May 2018, 15:04
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

tN
trevor N's update30 May 2018, 08:19
Reviewer Update
Well 2 working days have passed and nobody contacted me from VFS global. Again this demonstrates the total lack of commitment to timelines. If I did not go into the VFS office in Pretoria, I would not have got my visa on time. Again this demonstrates that the systems simply dont work
tN
trevor N's update30 May 2018, 08:19
Reviewer Update
Well 2 working days have passed and nobody contacted me from VFS global. Again this demonstrates the total lack of commitment to timelines. If I did not go into the VFS office in Pretoria, I would not have got my visa on time. Again this demonstrates that the systems simply dont work