Complaints

<p>1. Firstly, why does VFS not have a Complaints department and I can never speak to a manager, although I have repeatedly left my contact details and promised for months a call from a manager.</p> <p> </p> <p>2. I app**** 17 months ago for my PRP - it is finally ready, but the problems continue. I did not receive an sms or email regarding the fact that I could now collect my outcome. I only found out about it by tracking my application. Don't you notify applicants when their application is ready? It seems common sense to do so, we can't sit with our eyes on the PC tracking the application all the time. We paid for a service we're not receiving.</p> <p> </p> <p>3. I app**** in Cape Town - turns out that the collection venue is no longer at ABSA building (according to VFS' website), however the call centre doesn't know it and this change has happened in November last year!</p> <p> </p> <p>4. I now live in Pretoria, but I am told I need to collect the outcome (even if it's not an approval, but a rejection letter) from Cape Town - how am I supposed to put together a few thousand rands for plane/bus and taxi fares, to get to Cape Town and maybe collect a rejection letter? VFS you have offices all over the country, why can't I collect my outcome at VFS Pretoria or Johannesburg? </p> <p> </p> <p>I said it before in my correspondence with you, I am willing to pay for the courier company you use to send the outcome to the local VFS - it's not like I am asking you to send it to my home address, but to another secure VFS office, where I still need to present all my identification documents and receipts. </p> <p> </p> <p>You cannot expect people to travel literally across the country to pick up their visa or worse, the rejection letter while spending thousands of rand on this.<br /><br /></p> <p>I need to speak to a manager and not a call centre rep that has no power to make decisions.</p> <p> </p> <p>My number is ********** .</p>