Complaint respondent has not answered my complaint

<p> I have posted a complaint on the 7th of Oct - a Willie Stephens emailed me and after 10 emails back and forth, he still hasn't answered my main complaint, where is my PRP outcome that I have been waiting for a year?</p> <p> </p> <p>VFS get someone to call me, I have told Mr Stephens to phone me instead of emailing back and forth, but he hasn't.</p> <p> </p> <p>In my last email to him, I have highlighted in RED my main complaint and the additional question that's risen from his previous correspondence. I stated that I had only the 2 questions in red to get answers for and he still vaguely answers the additional question, missing the main query/complaint - this is an occuring problem with VFS staff, they don't read the emails, just skim through, the CLIENT has to ask one simple question, one liner, at a time!</p> <p> </p> <p>Where is my PRP?</p> <p> </p> <p>I do not want to deal with Willie Stephens, get someone else to call me. PRP ********** </p>