Complaint

For over two weeks now and having spoken to over six consultants at their call centre; with no joy. First you can’t walk into their centres, almost 300 km from where I stay. They say we must apply online but their site is problematic, I couldn’t go pass booking an appointment, call centre is meant by *********** and emotional people who enjoys making hold for ever and silently rude. I wrote an email to the management with no response after a week. We need this Visa . Please help