COMPLAINT - Extremely annoyed with the service from VFS Global helpline

<p>Each time I deal with VFS I get a different kind of totally unsatisfactory experience. You guys beat yourselves in coming up with a variety of customer dissatisfaction events. This is almost the 3rd or 4th time I have a raised a complaint on the quality of service being provided by VFS.</p> <p> </p> <p>This time it’s the helpdesk phone number I called asking for an explanation on the status I saw on the tracking website saying ‘Application has been forwarded to VFS GGDA Centre.’ And guess what the wise lady with extremely good knowledge of VFS status codes advised me that it’s ready for collection at the VFS centre where I app**** and that I can go and collect. When I reached there I get to know that the status means that it reached the VFS center in Pretoria and not in Rivonia and that I have to go back another time for collection.</p> <p> </p> <p>THANKS for making me spend a good couple of hundreds of rands on my Uber trips to VFS centers. Do you guys really do interviews before you qualify the employees you select for the job ? Shame on VFS for charging HEFTY amounts of handling fees and then providing the WORST of services.</p> <p> </p>