Call centre ignores request then drops my call!

I have been waiting for news of my visa application for the requisite two weeks (and a week after my sister app**** for and received her visa and passport even though she app**** the day after me) and phoned to find out what was happening to my passport and visa (which I actually need in order to go on holiday in less than two weeks. I phoned the number on the receipt and a friendly gentleman answered the phone (yes I should have got his name, my fault) and he says he will find out. I then hold on for about four minutes and he decides to drop the call. I phone back, assuming its a mistake and no harm meant, but now they won't even take my call. The phone rings a few times and then gets terminated, over and over.<br> <br> All I want to know is what is taking so long with my visa, the rest of my family have received their's more than a week ago and hell yes I'm getting worried. Is there extra documentation needed or have they just forgotten about my application and I need to do it again, or is my passport just lying there at Vfs, but they have forgotten to tell me to come and pick it up.