BAD SERVICE WITH GOLDEN SERVICE PACKAGE BY VFS

I have app**** for standard visitor visa to UK to attend BETT Show 2019 on January 23rd with premium service by paying USD 409 (REF: UKVI_ ********** 520177). The submission was inspected and was signed by the officer on the application checklist with all the required documents including my passport.

The application was submitted at the VFS center on Wednesday, 12th December 2018. I have purchased the Golden Service package of USD 172.92 (Order ID: ********** 47, Banking transaction ID: ********** ********** 7) so that i can receive the SMS & email notifications for the status of the process.

After the submission, until today i didn't receive any SMS or email notifications regarding the status of the application. i have visited the center thrice from the date of submission till today to tell them that i didnt receive any notification saying if my application is forwarded to UKVI.

The golden service package offers all these notification services but nothing came through till now. Today is 17th day of my application without any confirmation if the VFS has submitted my application to the UKVI.

Hope VFS will respond with an explanation or support to my application.