Bad service, waiting and waiting

In October 2014, I app**** for an extension of my visitor's permit. Before it gets sent in at VFS you stand at a counter with a person who checks that you have everything you need and that everything is in order and ensure best chances of obtaining the visa. My visa was rejected because my police clearance had expired even though I had given the proof I had app**** for a new one and even gave my old one to show I was clear and the lady who helped me at the counter told me everything was in order. According to others this is a common problem at VFS. You pay them to tell you what you need but more than likely they will miss things and forced to pay for the process all over again.<br> I made appeal on the 5 Jan 2015...It is end of April and I still haven't heard anything. I track my application everyday to see if I will be able to stay in South Africa despite being told the process would take 4 to 6 weeks, I am still waiting.<br> My worry now is I HAVE to travel overseas at the end of May. What is going to happen if I don't have my visa? It is not right that i would have to pay a HUGE fine after paying so much money to apply for a visa (TWICE) . Thanks VFS for being useless and no help at all