Bad service and false promise

I app**** for a transfer of visa into my new passport, the maximum processing time was 12 weeks as per them. Unfortunately, it has been 20 weeks now. How do you expect people to be in order with visas, when you delay your service? after all, it is not free of charge, i paid for it. Plus i noticed that your reasons to deny people's work or critical s****s visa is beyond imagination. Even when all the documents are presented, just because it is a foreigner you are quick to say "visa denied". Please be Honest in whatever you do