BAD SERVICE

I app**** for my permit with VFS Global the 3rd of September 2014. More than 6 months later the permit was ready for collection. On the 18th of March I went to collect my visa at the VFS Centre in Cape Town. And there was a mistake with my wife?s ID. I was told that they had to send it back to Pretoria for rectification and that in no more than 2 weeks it will be ready for collection and I will receive a notification.<br> 2 weeks have gone by and I haven't been contact yet, they didn't give me a new tracking number so in the website says \my permit is ready for collection"but it is not - VFS Global doesn't want to give me a confirmation that my permit has been sent back to Pretoria. They don't give me a contact number for the VFS office centre in Cape Town"