Bad service

I'm disappointed in the service I have received from VFS. I have paid them a total of R4550 in the last year and nearly every time I am in the office/calling by phone I receive bad service. <br> <br> My temporary permit finally arrived last week after a 6 month delay, however was only issued for a short period even though my application, including a letter from my university, clearly stated that I need a permit until January 2016. I was told that my only option would be to submit another application for extension. I cannot afford the time, money or frustration to go through this process yet again.<br> <br> On top of this, the service person at the counter responded to me very rudely when I questioned why my number had been overlooked in the waiting line. Also, a security worker entered the waiting room and abruptly shouted that anyone who was using their mobile phone would be \instantly thrown out of the building". I found this to be completely unnecessary and created a tense feeling in the waiting room among PAYING customers who were already tired of the slow and poor service. I don't know why VFS staff are on such a power trip"