PK
Pascal K

1 reviews | Active since Apr 2017

03 Oct 2017, 12:13

Bad client services and poor communication

I app**** for a visa on 08/09/2017.I am not able to trace it online despite several calls and emails. Is it like that we have to be treated for a service we paid for?Morever,DHA application was free for my category before VFS arrival but the service was excellent. Someone is not doing his job properly in VFS.

0
Replies (3)
VFS Global
VFS Global's reply03 Oct 2017, 15:36
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

Best regards,

PK
Pascal K's update06 Oct 2017, 08:08
Reviewer Update
After 3 days,no one has contacted me as usual...pathetic
VFS Global
VFS Global's reply10 Oct 2017, 17:21
Official

Good day Mr Pascal

Thank you for contacting VFS Global.

Thank you for taking our call, it was a pleasure speaking to you.

As per our conversation, you have confirmed that the status is now reflecting as per the online tracking facility.

We will therefore consider this matter resolved.

We sincerely apologise for any inconvenience caused.

Kind Regards

VFS Global

Best regards,