Awful Service/Customer Service/No Refund

<p>On the 23rd I arrived at VFS Global offices in Cape Town for my appointment only to find out I had made an error on my passport number meaning I had to start from over. I app**** for a refund on the same day which was signed off by the supervisor on duty. I have been trying to follow up on my refund and every customer service agent gives me the run around. When asking about my refund I was told that I need to come in. I explained that I paid by EFT, I cannot just take time off work and need to speak to a supervisor I was put through to a gentleman who gave me his email address - only to find out that it does not exist.</p> <p>While waiting for my refund I redid my online application and made another payment, now R2700.00 in total only to find that for some reason there is an error in the spelling of my 2nd name!! I cannot understand this as I checked and double checked before I submitted this. I called VFS Global again and was told once again that I must apply for a refund!! I requested that they either transfer the amount to a new application or get IT to assist in changing the spelling to the correct spelling as I had not made an appointment or completed the entire online process - no joy!!</p> <p>Their customer service sucks, this is just a glorified way to **** hard working people in this country. The process takes 8 - 10 months to get a piece of paper that only costs R100 from the Department of Home Affairs.</p> <p>To date I have still not recieved my refund and I still have R1350.00 sitting in their account meaning I have paid R2700.00 for nothing!!</p> <p>Really dissapointed but hey this is South Africa and everything is *******ly managed!!!</p>