Awaiting refund....3 months and counting!

I app****, online, for two Schengen visas to visit the Baltic states. I prepaid (in error) the visa fees via electronic funds transfer on 5 July 2018.

Following the "face to face" appointment, I was provided with refund forms by VFS which I dully completed and submitted on on 23 August 2018. The refund was going to be made within 30 calendar days. Nothing happened.

Many more emails later, during which time I was even asked for my bank statement(!), I was provided with proof that the 2 payments were made on 19 September 2018. I however only received one. VFS said payment was done "in batch", but my bank confirmed that only one was received.

I then opened a service requested with my bank to investigate the transaction. They found that one of the payments were in fact returned by their bank to VFS. I notified VFS accordingly on 5 November 2018.

I was promised that my outstanding refund will be in the bank by latest, Friday, 16 November 2018.....nothing!

I mailed again....I am now waiting the next empty promise!

This is utterly *********** and ******* service...I am now 3 months down the line....25+ emails later...and I don't know how many hours spent on this matter.....the service from the VFS financial department is non-existent!

But...I will not give up!