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We app**** for PRP around 2014 and few years afterwards we were able to track the application online but recently when we try to track it we get the error message on the title. We called the global call centre they referred us to for the first time and they referred us to the nearest offices then we went to VFS in Sandton and were assisted by a very rude olady with a bad attitude and she returned us saying we should go back to Bloemfontein. Upon the return we called again and they said we should call Home Affairs. We need answers as to where did the application disappear to..