Appalling Inhumane, Undignified “service”

Appalling service at the Pretoria branch When calling to inquire on status of visa the consultant was exceptionally rude and said it’s with the embassy. Upon arrival to collect, made to stand in the car park, breathing in toxic car fumes for 2 hours without any consideration for elderly, disabled, or people with special needs. No proper queuing system. This is charged at R420 for “service” that is inhumane and undignified.