Apauling service from VFS and Irish Embassy in South Africa

Complete lack of feedback and death trap website to solicit a response. Subject: Urgent Request for Assistance – Visa Applications Good morning, We are writing to request urgent assistance regarding our visa applications to visit Ireland, as outlined in our previous correspondence with the Embassy (see reference (1) below). Despite our repeated attempts to follow up, we have been unable to obtain any meaningful feedback: • When submitting queries via the website, we only receive the automated response reflected in (2). • Attempts to contact the Embassy telephonically have been unsuccessful, as the mailbox is consistently full. • Efforts to reach VFS Global by both phone and email have not yielded any response. • When checking the progress of our applications on the VFS website, the system requests a reference number; however, every reference number we have entered returns the response “incorrect information”, preventing us from proceeding further. We are now extremely concerned, as our scheduled departure date is Saturday, 30 August 2025, and we have been unable to obtain any update or guidance through the available channels. We therefore respectfully request urgent feedback on the status of our applications, as this matter has become critically time-sensitive. Your prompt assistance and consideration will be greatly appreciated.

References (1)Our request for an update from the Irish embassy Good morning, We app**** for visas to visit Ireland on 21 May 2025 and attended our interview on 9 June 2025. To date, we have not received any feedback regarding the outcome of our applications. As our scheduled departure date is Saturday, 30 August 2025, we are becoming increasingly concerned about the urgency of this matter. We kindly request an update on the status of our applications at your earliest convenience. Our reference numbers are as follows: • Merten Jansen van Rensburg – ***2 • Elizabeth Magdalena Jansen van Rensburg – ***2 Your prompt attention and kind consideration in this regard will be sincerely appreciated. Kind regards, Merten Jansen van Rensburg

(2)Response to our request "ireland.ie is temporarily down for maintenance"