*********** and thieving company *****ing money by not allocating payments

So we paid for a transfer application via a bank deposit on the 6th of September and as of the 25th of September, the payment is not reflecting, appointment schedule button not activated and as a result unable to schedule and appointment. I have emailed the information desk and they asked me to send proof of payment for payment Allocation. Have made several follow up emails and nothing has been done. Have tried to call them and you get responses that they are not working at 11am in the morning. This is the most inefficient company, frustrating clients and causing major upheavals in people's lives. This is daylight ******* and *****ing people's monies. How can a company of that magnitude be unable to track monies paid into their accounts. Disappointed and frustrated.