Absolutely ******* Website

I have been trying to book an appointment on the webpage by logging in with my active account with the correct email address and password. However, the system wouldn't let me sign in by saying that my email address or password was incorrect. I tried multiple times with the same details and it worked. So I don't understand why I had to waste so much time signing into my account when using the correct details. Another problem was the website kept saying I didn't verify the account by choosing pictures whereas I had done it a million times but it still asked me to do so. After trying all that, the system wouldn't let me do anything anymore but told me to come back in 2 hours. This is so annoying!!! This is the worst website I have ever experienced in my entire life. It's frustrating to deal with these technical issues in these modern days where other websites are made to make our lives easier, except the VFS Global website. If the customer service cannot be the best, at least please try to make your website work properly for your customers so we don't have to spend hours and hours trying to sign in. Lastly, In the confirmation email of your appointment, there should be a link in that email for rescheduling or cancelling the appointment.