AB
Andrew B

1 reviews | Active since Jan 2011

03 Jul 2015, 06:03

absolutely no follow up to emails.

I first complained on hellopeter on the 22/06/15 and was very impressed with VFS as someone followed up on the complaint almost the next day. However this was the last time I herd from Rishen Lalla . I have sent four emails now with absolutely no response. In the initial email it actually sounded like they cared about my complaint. This is obviously not the case and would appear this is a standard email they send you to give you a false sense of hope that somebody is actually doing something to help you. <br> I was promised my application that is now in month 6 would be escalated to management which it quite obviously has not. I now travel in 9 days and am looking forward to getting banned from coming back to South Africa due to VFS,s mistakes.

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Replies (1)
VFS Global
VFS Global's reply03 Jul 2015, 07:55
Official
Hello abainboro,

Thank you for taking the time to write to us and share your feedback.

Please note I have forwarded your query to the VFS office who will contact you within 2 working days.

Kind Regards,
VFS Global