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william W

1 reviews | Active since Oct 2016

18 Oct 2017, 17:42

9 months have lapsed, waiting for decision - no detailed feedback

Good day,

It is the second time I have issues with VFS. Firstly it was my son's normal visa application took almost 7 months to get back (initially supposed to be 8-10weeks), now I'm worried his PRP application will take double the specified time of 8-10 months - meaning 2 years. That is not acceptable for the fees that we are charged to apply via VFS.

I cannot get any feedback or detailed response as to what is happening with my son's PRP application. It should be simple, but all things take way too long through VFS.

Please can someone urgently assist from VFS. I would like to speak with the Pretoria VFS management directly in order for them to assist.

Regards, William

PRP ********** , ALEXEI SCHWARTZ (applicant)

0
Replies (4)
VFS Global
VFS Global's reply20 Oct 2017, 11:08
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

wW
william W's update04 Dec 2017, 09:17
Reviewer Update
Good day, please note VFS has responded to my complaint. But nothing has been resolved. The initial correspondence was that the waiting period of maximum 10 months had not lapsed, therefore the application was still in process and within the normal processing window period. Now the 10 months is officially lapsed, still no feedback. Now the application processing time is 10 months and 3 weeks (going on to 1 month overdue). I need the matter to be escalated to operations management of the Pretoria branch for assistance. Please resolve the application as a matter of urgency. Regards, William
VFS Global
VFS Global's reply06 Dec 2017, 07:13
Official

We have received a confirmation that this case has been escalated with the relevant department, and we will advise once they revert with feedback.

wW
william W's update11 Feb 2018, 22:03
Reviewer Update
Good day, VFS has contacted me but there is still no solution. The application is now 3 months overdue. What is the point really to pay so much money to VFS, if they can't even give you a detailed answer on the status of the current application. I need my son's application processed asap. And for VFS to call me and tell me that my son's application is ready for collection. No more excuses, please.