150M applicants- How many are unhappy?

Your website and telephone numbers are not working nor user friendly. I have been trying to find out how far in the process my visa application is and i cannot get a single answer. The reference issued to me is invalid -according to ur system. You have no telephone number that actually works and you get to speak to someone that can assist. The call centre doesn't know what the hell is going on and we have to pay you money for this bad service? My God , do you ever call your own office from a customer point of view? It is BAD BAD BAD and yet you dont do a damn thing to correct this. You guys should be closed down and the job given to the old company doing the indian visas.