HJ
HB J
1 reviews | Active since Aug 2010
19 Feb 2020, 08:25
Poor service for a year and half already
I have been struggling a year and a half to change the alarm system details to our name from the previous home owner, when you call the staff blame other departments. Yesterday I agreed for a technician to come to our house at our cost of R550 and no one came for the appointment. Poor service
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HB J's updateReviewer Update
21 Feb 2020, 22:34A second appointment was made with the technical guy, once again I asked for after 5 when I am home because our parents that stay with us are 85 and my father is hard of hearing and they do not understand to well. The technician arrived before 5 and my father was asking him to wait for me, he left. I got home ten past 5, he was gone. When I follow up, this is the response I get. Notice the logo, legends endure, a joke if you read this email. If they cannot deal with an hard of hearing 85 year old, how are they sorting out ********* and if they waited for me, like I requested, it would be done by now. I just need them to stop calling the previous owner that sold the house to us in Sep 2018 because he thinks I am the one being negligent in changing the details with them.
Good day Hannelie I trust all is well. Our technical team will be around next week Monday to remove the radio transmitter. Following the verbal abuse hurled at my technician and coordinator by a gentleman at your premises this past Wednesday after receiving a Hello Peter complaint we will not be assisting you with your alarm system at any stage. regards Damien Devine
Good day Hannelie I trust all is well. Our technical team will be around next week Monday to remove the radio transmitter. Following the verbal abuse hurled at my technician and coordinator by a gentleman at your premises this past Wednesday after receiving a Hello Peter complaint we will not be assisting you with your alarm system at any stage. regards Damien Devine
HJ
HB J's update21 Feb 2020, 22:34
Reviewer Update
A second appointment was made with the technical guy, once again I asked for after 5 when I am home because our parents that stay with us are 85 and my father is hard of hearing and they do not understand to well. The technician arrived before 5 and my father was asking him to wait for me, he left. I got home ten past 5, he was gone. When I follow up, this is the response I get. Notice the logo, legends endure, a joke if you read this email. If they cannot deal with an hard of hearing 85 year old, how are they sorting out ********* and if they waited for me, like I requested, it would be done by now. I just need them to stop calling the previous owner that sold the house to us in Sep 2018 because he thinks I am the one being negligent in changing the details with them.
Good day Hannelie I trust all is well. Our technical team will be around next week Monday to remove the radio transmitter. Following the verbal abuse hurled at my technician and coordinator by a gentleman at your premises this past Wednesday after receiving a Hello Peter complaint we will not be assisting you with your alarm system at any stage. regards Damien Devine
Good day Hannelie I trust all is well. Our technical team will be around next week Monday to remove the radio transmitter. Following the verbal abuse hurled at my technician and coordinator by a gentleman at your premises this past Wednesday after receiving a Hello Peter complaint we will not be assisting you with your alarm system at any stage. regards Damien Devine