APPALlING service by Vetus Maxwell - CAPE TOWN

I am absolutely discussed by the level of service I received from the CAPE TOWN BRANCH. I have a 20HP Diesel Inboard Motor on my Stadt 32 sail yacht. I requested assistance, mid Feb this year. After calling the CTB & leaving several messages (first response was March 16), I was told which spares to buy. I then paid the funds over to the CTB, goods was delivered roughly a week later. I was VERY disappointed, as the spares order from the AGENTS, that we waited over a month for, did not fit!<br> <br> So I contacted the CTB, who ensured me they will get the correct parts. I ended up buying them from a local spares shop (at a quarter of the price). These mails & calls went on for roughly 3 weeks, with no one getting back to me. The incorrect goods, still sealed in original packaging, was at the CTB. I requested a refund, which I was ensured will take a day or so to reflect in my account.<br> <br> The goods were received at the CTB on 10.05.15, delivered by Seaborn Express. I have followed up, phoned, emailed, everything, and 6 weeks later, still NO REFUND!!<br> <br> I have spoken to the sales manager, accountants, & BRANCH manager (who has not returned ONE CALL), and yet, till today NO REFUND!