Empty promises

I went to Vets Mart Willowbridge on 2 July 2019 and bought 2 dog beds and a dog coat, the value R2755.70 (Invoice ***6) While I was there I asked the very friendly guy who helped me (sales person: GSC) to please check the prices of all the dog and cat food and frontline and deworming for all my pets that I buy monthly, because he tried to convince me that I would be better of buying from them as to where I buy normally. So I told him that at TAH where I do my monthly shopping for all this I get points as well. He said that they also do have a point system or a reward system. So we weighed it up and it looked like this: Vets Mart. TAH Large Breed Hills R1162.00. R1179.00 Med Breed Hills R818.00. R825.00 Exigent Mini Royal Canine R915.00. R909.00 1x12 soft cat food R172.90. R172.20 Exigent dog food 4kg for a miniture pincher R485.90. R490.00 Frontline dog large. R147.50. R152.30 Frontline dog xl R165.90. R169.50 Frontline dog small R87.90. R90.00 Frontline cats x2. R189.80 R192.20 Milbamax dog >5kg x3 R79.90. R79.90 Milbamax dog <5kg R25.90. R25.90 So my monthly expenses for my dogs and cats are R4250.70 This is without toys, treats and jackets exc. The guy who helped me assured me that he will always have what I need in stock, now that is what convinced me to change from TAH to Vets Mart. So today I went to vets Mart to go buy some of my food there today (Sales person YBE). They did not have the following: No cat toys! No 10kg Exigent cat food R915.90 No training treats for dogs ( Marltons Gourmet Rewards) No 500ml dog shampoo! No dogs Life Fox Hooded coat Large No V card points So I have bought R2755.70 on 2 July 2019 R392.90 on 8 July 2019 R2881.00 on 22 July 2019 And received absolutely NO REWARDS at all! So what exactly is the use for me to buy from Vets Mart if you do not get rewards point or stamps on a V Card AND if you must then drive all over to find the stuff that they do not have! I am very unhappy and would like a explanation! Don't ever try to convince me to change from where I normally buy to buy in the future from you if you can't keep your promises to why I must buy from you in the future! You are definatly not THAT cheaper! At least I get points at TAH! And they don't expire!