Verve Financial Solutions
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Verve Financial Solutions
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ayanda N
1 reviews | Active since Apr 2021
25 May 2026, 09:40
Claims, administration, feedback
Can't put it in words but unprofessional, irritating and frustrating. Good day Sboniso, I trust this email finds you well. I am so disappointed with the service received from your company as a client. I have the following products with you: Car insurance Tracker Car track Scratch and dent, rims and tyres I am not receiving any joy as a client, as always I have to be the one to call for any updates. Firstly when they are supposed to debit my policy they don't debit. They give me information of another person and that's POPI breach. I app**** for a dash cam and took days before it could be activated. Now it's a claim for my scratch and dent no feedback as well. I took scratch and dent cover in March/April and was told I can claim anytime for any scratch and dent claim. After getting the policy active I put in my claim at the end of April with Sphamandla. He told me the claim has declined as my policy was active only 4 days. I then asked how's that possible cause no one told me I need to pay upfront to be covered immediately. He told me his gonna talk to you about it. I called your company on the 18/05/2026 and asked to speak to Sphamandla I was told his not in the office and I can talk to his Team Leader which Sboniso. I explained the situation to Sboniso that said he said he will look to it and will give me a call back before end of business and he never called me back. He did not call back on the 19/05/2026 and also on the 20/05/2026. I called back on the 20/05/2026 and asked for feedback and he told me the person dealing with claims at Auto and General was not available and only came back now. He promised to give me feedback same day on the 20/05/2026 and he did not give me a call back. He didn't call me on the 21/05/2026. He did not give me a call back today, but so basically the whole week he never called as he promised a call back and feedback. I called in today to get feedback I was told: His not available His busy with Auto and General His out of office His not available I called now the 5th time and asked for his senior, no senior is available today. I've been doing a claim and now it's over 2 months. If I don't feedback of my claim today am gonna go to Hello Peter and escalate to the ombudsman I am not gonna callback after this email but will act as I have given you enough time to resolve my query. Today I called to speak to the Team Leader Sboniso and he can't take my calls again and he won't callback. I was speaking to the receptionist Nkuli and she also promised to call back when his done with his meeting. So I guess it's a waiting game.
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Ayanda N
1 reviews | Active since Apr 2021
25 May 2026, 09:40
Claims, administration, feedback
Can't put it in words but unprofessional, irritating and frustrating. Good day Sboniso, I trust this email finds you well. I am so disappointed with the service received from your company as a client. I have the following products with you: Car insurance Tracker Car track Scratch and dent, rims and tyres I am not receiving any joy as a client, as always I have to be the one to call for any updates. Firstly when they are supposed to debit my policy they don't debit. They give me information of another person and that's POPI breach. I app**** for a dash cam and took days before it could be activated. Now it's a claim for my scratch and dent no feedback as well. I took scratch and dent cover in March/April and was told I can claim anytime for any scratch and dent claim. After getting the policy active I put in my claim at the end of April with Sphamandla. He told me the claim has declined as my policy was active only 4 days. I then asked how's that possible cause no one told me I need to pay upfront to be covered immediately. He told me his gonna talk to you about it. I called your company on the 18/05/2026 and asked to speak to Sphamandla I was told his not in the office and I can talk to his Team Leader which Sboniso. I explained the situation to Sboniso that said he said he will look to it and will give me a call back before end of business and he never called me back. He did not call back on the 19/05/2026 and also on the 20/05/2026. I called back on the 20/05/2026 and asked for feedback and he told me the person dealing with claims at Auto and General was not available and only came back now. He promised to give me feedback same day on the 20/05/2026 and he did not give me a call back. He didn't call me on the 21/05/2026. He did not give me a call back today, but so basically the whole week he never called as he promised a call back and feedback. I called in today to get feedback I was told: His not available His busy with Auto and General His out of office His not available I called now the 5th time and asked for his senior, no senior is available today. I've been doing a claim and now it's over 2 months. If I don't feedback of my claim today am gonna go to Hello Peter and escalate to the ombudsman I am not gonna callback after this email but will act as I have given you enough time to resolve my query. Today I called to speak to the Team Leader Sboniso and he can't take my calls again and he won't callback. I was speaking to the receptionist Nkuli and she also promised to call back when his done with his meeting. So I guess it's a waiting game.
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