Poor Customer Service

<p>On 14 February 2017 at approximately 13:50 I went Vertex Auto with the intention of booking my vehicle in for repairs as Jonothan has been working on my vehicle since February 2016 when he replaced the Cylinder Head on my vehicle. I have subsequently done all my services with that company.</p> <p>When I arrived at Vertex Auto I was met by Kathryn who is always super friendly. I then requested to speak to Jonothan who as far as I'm aware is the owner. Kathryn then went to call him and when she returned she informed me that I should wait as he was just busy with a job. </p> <p>Approximately 10 min later he approached me and blatantly said the following: "What do you want I am busy". I was taken back by the way he spoke to me as I don't feel that I deserved this type of treatment. He went so far as to say that he was busy attending to an airbag problem on 2 vehicles and that if whilst I am keeping him from work he will hold me liable for those damages. </p> <p>My intention of gong there was firstly to establish when I could bring my vehicle in for the repairs as previouly quoted and secondly that I needed a quote on another vehicle for repairs.</p> <p>He then walked off and told me to speak to Kathryn and she tried to assist but I then chose to leave before I said anything further. Kathryn was present during my interaction with Jonothan.</p> <p>I left but then I felt aggrieved by the way I was spoken to and chose to call Kathryn a short while later and informed her of my dissatisfaction and also informed her that I would never take my vehicle back there ever again.</p>