Embarrassed and in tears!

I left her practice this morning feeling so frustrated and in tears.

I have been seeing Dr. Moodley for about a year now. Upon my previous visit, I was not informed that I would have to pay cash for my meds and asked if it would be ok that I EFT the money, she agreed. She put through the consultation claim with the medical aid and sent me a statement, her statement was incorrect as it reflected double the amount. She admitted this was her mistake and her was account settled as agreed.

I arrive at her practice today and noticed that they no longer claim from medical aids. I would have been great to receive notice of this but i accepted it for what it was. I finished my consult and walking out (still in the corridor) with doctor asked if she would be happy to receive an EFT in 7 days as i wasn't prepared for having to pay the consult as well at the meds. By this time we had finished walking and we were standing at the receptionists desk, IN FRONT of the other patients sitting in the waiting room as well as in front of her receptionist she said to me ' No because as I recall the last time I had to hassle you for payment and I don't need headaches trying to recover money'

I have never felt so embarrassed in my life. I settled her account and walked out with my head down. I totally understand that she has her policies but I feel she could have been a lot more professional about it and speak to me in private.

I don't recommend Dr Moodley to anyone. I have only seen and heard bad reviews about her way of conducting business.