Ineffective Service and Customer Service

<p>I had the company out in January for a service. The invoice says 100% pest eradication. The first services was not effective (after the initial first two weeks) so I emailed them and asked them to come and take another look. This email was not responded to, so I sent a second follow up email. This email was not responded to either. A day or two later on the Tuesday, I called them and asked for a response to my request, and spoke to the GM Desiree, who apologised profusely and said I'd be guaranteed to have someone out to my property before the Friday for a follow up service. On the Thursday I called to check when and what time I could expect someone, only to be told that nothing had been booked and that I should not expect someone out before the following week.</p> <p> </p> <p>The following week, I called and asked for a specific date and time for someone to come out. On the Wednesday someone eventually came out and treated the pests, with what appeared to be a counter-active product, to the first treatment. I immediately put in writing to them, the interaction we had with the agent who came out. No response.</p> <p> </p> <p>Now, a week and a half, after the second treatment, my pest problem has only worsened. I have emailed them again, and have VERY little confidence in 1) hearing back from them and 2) having my problem rectified.</p> <p> </p> <p>This after paying them approximately R1700 for "the most efficient and convenient Pest Control service in Cape Town".</p>