1 reviews | Active since Jul 2023
Worst service from store to head office.
Verimark has the worst customer service !
When I placed the order the 13 th November it was weeks before I actually got my order. I followed up as per email screenshots I still have as proof if I ordered the correct part. And it was wrong.
What disappointed me the most is the fact that Verimark will literally phone me every "2 days" to check if I paid there money because Verimark sent me two of the same parts. As the online sales manager Sharol Samuel said .."You need to pay the money back because you signed for the Item's." The way they followed up made me feel like I am a *****. They are more worried about there money than a client that is unhappy. I emailed them there proof of payment and a complaint and stated I am very unhappy and still haven't received my items. I received a reply from Nkosikhona Bokwana the marketing Intern a sorry excuse of an email in short saying they sorry and they will work on that....But still i haven't received my order you wont go out of your way to actually make a client happy OR even follow up if I the client received my part. But it's clear you quick to take money and slow to resolve client issues or when clients are unhappy. This fact is based on how slow (more than 1 month) you took to send my parcel , and when I asked if they can exchange the brush to the correct brush for my machine (i literally emailed the same day I placed the order) see screenshot ...13 Nov. There was enough time to reverse the order and place a new one, if the sales team actually cared. I did hear anything from you guys. I eventually had to follow up .
But Daryl Lawrence had enough time hence I emailed him the 13th /14th . So where is my calls every two days to check in if I am a happy client or that I actually received the order. They send me to the Verimark store in Galleria to return and to order the correct parts. That lady didn't even know what was going on she wasn't even sure how to take the return, not to talk about the product code to know what codes is for what part. I went in the First week of December.... I am still waiting for my order to come to the store. Worst service from store to head office.
- We will prioritize sending the correct item to you immediately.
- We will keep you updated until the order is delivered.
- If you have any other concerns, please contact us directly so we can assist you promptly.
The Verimark team
- We will prioritize sending the correct item to you immediately.
- We will keep you updated until the order is delivered.
- If you have any other concerns, please contact us directly so we can assist you promptly.
The Verimark team
It's the 26th of January and still haven't heard anything from Verimark.
It's the 26th of January and still haven't heard anything from Verimark.
For more help, kindly contact Sharol from our sales team.Kind regards,
The Verimark Team
For more help, kindly contact Sharol from our sales team.Kind regards,
The Verimark Team
" ..They send me to the Verimark store in Galleria to return and to order the correct parts. That lady didn't even know what was going on she wasn't even sure how to take the return, not to talk about the product code to know what codes is for what part. I went in the First week of December.... I am still waiting for my order to come to the store. Worst service from store to head office. "
So if you understand now i still am not a happy client because i am still waiting for my parts that need to come to the store i ordered.
Tell Sharol to contact me, the same way she kept following up on the payment i had to make , every two days. that would be nice to have that level of customer service.
" ..They send me to the Verimark store in Galleria to return and to order the correct parts. That lady didn't even know what was going on she wasn't even sure how to take the return, not to talk about the product code to know what codes is for what part. I went in the First week of December.... I am still waiting for my order to come to the store. Worst service from store to head office. "
So if you understand now i still am not a happy client because i am still waiting for my parts that need to come to the store i ordered.
Tell Sharol to contact me, the same way she kept following up on the payment i had to make , every two days. that would be nice to have that level of customer service.
The Verimark Team
The Verimark Team