worst service

<p>i went into verimark at 10am. the shop was empty. the lady in the shop was on the phone for about 10+ mins. she never acknowledged that i was there. she had a friend sitting in the shop having breakfast. WOW didnt know you were allowed to do that. when she was finally done i explained to her that a vacum i purchased in dec 2016 which has a 2year waranty is not working. the motor is burnt. i only use this to clean a single office. she than told me that it has to be sent in to head office for repairs which takes 3 weeks. really 3 weeeks. so what should i do in the mean time. her books was full and could not give me a reference number. why didnt she order more books. i than contacted their headoffice and spoke to patricia who than told me it was their policy under law for a 3 week turn around time their driver only comes once a week to collect. i mean really how ****ty can your service be. I asked for a refund so i could buy another 1 and the cant do that also. i than queried if their shops had cameras so a review can be taken as to how ****py their serice is and guess what Patricia says no verimark does not have cameras in their stores. i have spent tens of thousands with verimark over the last few years. and this is probarly the worst service i have seen. i will never buy any items from verimark again ever for myself or my business and i will never refer any clients to a verimark store ever again.</p>