CP
Corinne P

1 reviews | Active since Jan 2017

11 Apr 2018, 10:20

Worst product ever

Worst products and customer service. I bought a GENESIS 1200 W Cylinder Vacuum Cleaner 80GCP, 10 months later the motor burned out. Sent it in, they fixed it and told me that the warranty was extended by 1 year. 9 months later same thing happened and the motor burned out again. We clean the filter on a weekly basis and even bought a new filter 6 months ago. We use the vacuum once a week. Now the customer service tells me that they don't extend the warranty for one year but only for 3 months. Don't buy this machine because you will need to send it in for repairs at least once a year.

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Replies (1)
Verimark
Verimark's reply11 Apr 2018, 12:22
Official

Dear Corinne Pienaar

Thank you for taking the time to raise your concern on Hellopeter

Our sincere apologies for any inconvenience caused.

Kindly refer to our email correspondence for our reply,

Should you require any further assistance please do not hesitate to contact us directly this on ***

Kind regards

Verimark team